JD-Field Merchant Rep

dtcpay, a digital payments company based in Singapore, is seeking an energetic, self-motivated and passionate individual to join our team. As the Field Merchant Sales, you will play a key role to audit and service merchants for our client in Singapore, providing suitable solutions to merchants from sales to payment implementation. He/she will also assist the Sales Director to develop suitable products and enhance relationships with key accounts, partners and acquirers as the company drives for greater fee income.

Responsibilities:

• Merchant Acquisition and Merchant Management with POS Terminal experience
• Monitor merchant transactions/volume and formulate appropriate merchant retention strategies to minimize attrition.
• Provide quality service to all merchants with respect to their merchant/gateway services. Support Merchant Acquisition Team on registration, changes, terminal arrangement, or updates of merchant details as well as termination.
• Obtain adequate documentation in line with KYC policies at the time of new merchant sign-ups to ensure compliance with regulatory requirements.
• All information gathered from merchants needs to be input into the system for reporting.
• Able to adapt to any ad hoc activities that are being assigned.

Requirements:

• Minimum 2 years’ of retail store or sales experience.
• Previous experience in a customer service role is preferred.
• Proactive, able to work independently and as part of a team with commission incentives
• Fluency in English is required and preferably in Mandarin as well, to liaise with Mandarin-speaking merchants.
• Knowledge of the Singapore retail market.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.

Benefits

Competitve compensation and benefits packages

Opportunity to work with a dynamic and innovative digital payments.

Exposure to cross-functional collaboration and involvement.

Mentorship and guidance from experienced professionals.